Jose
I am a dedicated IT Support professional with experience in Service Desk and MSP
Overview
Looking for full-time work (8 hours/day)
at $4.69/hour ($909.09/month)
Associate in Aircraft Maintenance Engineering
Last Active
February 25th, 2026 (101 days ago)
Member Since
May 19th, 2013
Profile Description
I have 16 years total IT experience, 6 years in software development and the last 10 in hardware troubleshooting/configuration.
In my software experience (6 years), I was involved in software development projects and debugging software.
For my hardware stint, I have been supporting users/clients in proper identification, isolation and resolution of hardware/software issues via Remote Access, phone and Onsite Support.
I am available to chat by IM, email or Skype, and would be happy to set up a convenient time to discuss your current work requirement.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support professional with experience managing ticket queues, meeting SLA targets, and ensuring high levels of customer satisfaction. Skilled in workflow optimization, escalation handling, performance monitoring, and coaching team members to improve resolution times and service quality. Strong focus on process improvement and delivering consistent, customer-centered support.
Customer Support » Technical Support
Experience: 5 - 10 years
Dedicated Technical Support Specialist with experience in MSP and remote environments. Skilled in troubleshooting Windows systems, Microsoft 365, Active Directory, networking issues, and cloud services. Proven ability to resolve incidents efficiently, meet SLA targets, and deliver high-quality end-user support.
Systems Administration » System Analysis
Experience: 5 - 10 years
Detail-oriented IT professional with experience in system analysis, troubleshooting, and performance optimization. Skilled in identifying root causes, evaluating system logs, analyzing incidents, and implementing corrective solutions to improve reliability and efficiency. Strong background in Windows environments, Microsoft 365, networking, and hybrid cloud systems.
Other Skills
Basic Information
- Age
- 63
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tanza, Cavite
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 36
- Influence: 9
- Steadiness: 31
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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