Experienced IT Customer Service Representative and App/Cloud Tech Support Analyst with a strong background in providing technical support and customer
service.
Skilled in Microsoft tools including SharePoint Online, Exchange, OneDrive,
and Teams Development. Proficient in PowerShell, Windows Server, and PHP.
Adept at bridging the gap between clients and complex systems, ensuring
seamless communication and efficient problem-solving.
Recognized for exceptional communication skills and technical acumen in maintaining optimal system
performance.
Committed to continuous growth and development within the industry, with a focus on advancing professionally and driving impactful results.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Syncing organization unit to Office 365 using Azure Active Directory Connect
Experience: 2 - 5 years
Experience: 2 - 5 years
• Providing technical support for cloud-based applications especially M365 tools. • Troubleshooting and resolving technical issues related to cloud technologies. • Collaborating with cross-functional teams to ensure timely resolution of customer issues. • Adapting to changing technologies and learning new skills to stay up-to-date in the field.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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