Dental & Healthcare Front Desk VA | Patient Scheduling | Insurance Verification

With over 11 years of experience in customer-facing roles, I deliver professional, empathetic, and solution-driven support across phone, chat, and virtual platforms. At TeleTech, I handled 90+ daily inbound and outbound interactions, achieving an 85% customer satisfaction rate — consistently above company averages. At Comcast, I managed warm leads and resolved customer concerns with a one-call resolution approach. At Rhythm Management Group, I applied these same skills in a healthcare setting, ensuring every patient interaction was handled with accuracy, care, and professionalism. I am confident communicating in English, calm under pressure, and committed to leaving every customer or patient feeling heard and well taken care of.

I bring nearly three years of hands-on healthcare administration experience gained at Rhythm Management Group, a U.S.-based healthcare company, where I served as a Client System Specialist. In this role, I managed the full patient coordination cycle — from scheduling and confirming appointments, verifying and updating insurance information, presenting treatment plans, explaining patient financial responsibilities, processing virtual check-ins and check-outs, to following up on outstanding balances and pending treatment plans. I worked daily within HIPAA-compliant environments using EHR platforms including Athena, Epic, and eClinicalWorks, maintaining accurate and thorough documentation of every patient interaction. I understand the importance of precision, confidentiality, and compassion in healthcare settings — and I bring all three to every task and every patient I serve.

I bring over 8 years of combined sales support and customer engagement experience, with a proven track record of driving results in fast-paced, target-driven environments. At Comcast, I served as an Executive Sales Specialist for over three years, managing a high volume of inbound warm leads and executing one-call close strategies — consistently achieving and exceeding daily, weekly, and monthly sales targets. I used CRM tools to track leads, document customer interactions, and maintain organized sales pipelines, ensuring no opportunity was missed. Prior to that, at TeleTech, I supported customer retention and satisfaction through proactive communication and issue resolution — contributing directly to loyalty and repeat engagement. I am confident presenting offers, handling objections, identifying customer needs, and recommending tailored solutions that drive conversions. Whether supporting a sales team or working independently, I bring energy, professionalism, and results.

Throughout my 11+ year career, I have consistently used written communication as a core part of my professional responsibilities — drafting and responding to emails, documenting patient and client interactions, updating records, and following up on outstanding items with accuracy and professionalism. At Rhythm Management Group, I regularly communicated with patients, healthcare providers, clinics, and vendors through written correspondence — ensuring every message was clear, concise, HIPAA-compliant, and properly documented within EHR systems including Athena, Epic, and eClinicalWorks. At Comcast and TeleTech, I handled written customer communications alongside phone and chat support, maintaining a professional and empathetic tone in every interaction. I understand that written communication in a professional setting requires not just good grammar, but the right tone, attention to detail, and the ability to represent a brand or practice with credibility and care. I bring all of that to every email I send

Phone communication has been at the core of my professional career for over 11 years. At TeleTech, I handled 90+ inbound and outbound calls daily, delivering clear, empathetic, and solution-driven support that consistently achieved an 85% customer satisfaction rate — surpassing company averages. At Comcast, I managed high-volume inbound warm leads and outbound follow-up calls, confidently presenting offers, handling objections, and securing commitments through one-call close strategies. At Rhythm Management Group, I applied these same skills in a U.S.-based healthcare environment — answering patient calls professionally, scheduling and confirming appointments, verifying insurance information, presenting treatment plans, and following up on outstanding balances and pending care. I am highly comfortable communicating in English over the phone, maintaining a calm and professional tone even in high-pressure or sensitive situations. I understand that every call is an opportunity to make someone feel heard, helped, and well taken care of — and I bring that mindset to every conversation.

I have extensive experience managing professional email communications across healthcare, sales, and customer service environments throughout my 11+ year career. At Rhythm Management Group, I managed email correspondence between patients, healthcare providers, clinics, and vendors — prioritizing urgent inquiries, responding promptly and accurately, and ensuring every communication was properly documented within HIPAA-compliant EHR systems including Athena, Epic, and eClinicalWorks. I am skilled at organizing and maintaining a clean, structured inbox — flagging priority emails, categorizing correspondence, drafting professional responses, scheduling follow-ups, and ensuring nothing falls through the cracks. At Comcast and TeleTech, I handled high volumes of written communications alongside phone and chat support, consistently maintaining accuracy, professionalism, and timely responses. I understand that effective email management is not just about responding quickly — it is about representing your practice or business with clarity, professionalism, and attention to detail in every single message.

Appointment setting has been a central part of my professional experience, particularly during my time as a Client System Specialist at Rhythm Management Group, a U.S.-based healthcare company. In this role, I managed the full appointment cycle — scheduling, confirming, rescheduling, and following up on patient appointments across multiple providers and clinic locations. I ensured every appointment was accurately logged and updated within EHR platforms including Athena, Epic, and eClinicalWorks, and proactively reached out to patients to confirm upcoming visits, reducing no-shows and keeping schedules running smoothly. I understand that effective appointment setting goes beyond simply booking a time slot — it requires clear communication, attention to detail, accurate documentation, and a genuine commitment to making the patient or client feel prioritized and well-informed. I am comfortable managing high-volume appointment calendars, working across multiple time zones, and adapting quickly to scheduling changes or urgent requests. Whether handling inbound appointment requests or making outbound confirmation calls, I bring professionalism, efficiency, and care to every interaction.

Throughout my 11+ year career, I have developed strong technical proficiency working within complex digital platforms, EHR systems, and CRM tools across healthcare and corporate environments. At Rhythm Management Group, I worked daily with EHR platforms including Athena, Epic, and eClinicalWorks — navigating patient records, updating insurance information, processing virtual check-ins and check-outs, and troubleshooting documentation discrepancies independently and efficiently. When system issues or data inconsistencies arose, I took ownership — identifying the problem, cross-referencing records across multiple platforms, and resolving the issue accurately without disrupting patient care or workflow. At Comcast, I provided frontline technical and account support to customers — diagnosing service issues, walking customers through troubleshooting steps clearly and patiently, and escalating complex cases when necessary. At TeleTech, I supported customers through technical inquiries daily, maintaining clarity and composure even in high-pressure situations. I am quick to learn new systems and platforms, comfortable working independently, and confident guiding others through technical processes with patience and professionalism.

I have used Microsoft Excel consistently throughout my professional career as a core tool for organizing, tracking, and managing data across healthcare and corporate environments. At Rhythm Management Group, I utilized Excel to track patient follow-ups, monitor outstanding balances, and maintain organized records of appointments and insurance verifications — ensuring nothing was missed and all data was accurately documented and easy to reference. At Comcast, I used Excel to manage and monitor sales pipelines, track daily, weekly, and monthly performance metrics, and maintain organized lead and customer records. At TeleTech, Excel was a daily tool for logging interaction summaries, tracking customer satisfaction scores, and reporting productivity metrics to team leaders. I am comfortable working with spreadsheets for data entry, sorting and filtering records, creating basic formulas, building organized trackers, and maintaining clean and structured databases. I understand the importance of accurate data management in a remote work environment and take pride in keeping every spreadsheet organized, up to date, and easy to navigate for the entire team.