Dale

Customer Support Specialist | eCommerce | Shopify | Gorgias | Chargeback Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

June 25th, 2020

Profile Description

Customer service is not something I fell into by accident. It is something I chose and kept choosing over 9 years because I genuinely enjoy helping people and solving problems.

I specialize in eCommerce customer support for DTC and dropshipping brands, handling everything from daily email and chat inquiries to order management, returns, refunds, subscription handling, and chargeback disputes. I have supported international brands serving customers across the US, UK, Canada, Germany, and Australia, consistently maintaining customer satisfaction scores above 95% and resolution times within a 12 hour window.

I am experienced with Shopify, Gorgias, Re:Amaze, Richpanel, and Zendesk and I use AI tools like Claude and ChatGPT daily to work faster and more accurately without losing the human touch that customers actually respond to.

I have been recognized as an 8 time Rockstar Awardee and 12 time Best in NPS and RevGen performer. I am reliable, detail oriented, and looking for a long term role where I can take full ownership and grow with the brand.

If you are looking for someone who treats your inbox like it is their own business, that is exactly how I work.

Core Skills
Shopify Order Management
Gorgias / Zendesk / Re:Amaze
Chargeback and Dispute Resolution
Returns and Refund Processing<8efe80624d780eba0c6493ec45140364>Email and Chat Support
Escalation Handling
Subscription Management
Social Media Moderation
SLA and KPI Compliance
AI Tools (Claude, ChatGPT)

Technical Tools
Shopify
Microsoft CRM 365
Gorgias
Richpanel
ReAmaze
Google Sheets
Stripe
PayPal
Loop Returns
Checkout Champ
Slack
ChatGPT and AI Support Tools

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 5 - 10 years

I have proficiently used Shopify’s order management system to monitor the status of orders from placement through delivery. This includes managing order statuses, updating tracking information, and ensuring timely dispatch of products. My experience involves integrating third-party tracking tools and troubleshooting any discrepancies between the store's system and shipping carriers to provide accurate tracking information to customers.

Customer Support » Email Support

Experience: 2 - 5 years

Customer Inquiries: Responding to customer emails, providing product information, and assisting with orders. Issue Resolution: Handling complaints, processing refunds/returns, and escalating complex issues.