Good day!
Hope you are doing well!
I've been in the IT industry for quite some time now (16 yrs to be exact) and have been working for AU & US MSPs for the past 12 years.
Over the years I've accumulate a vast array of experience from a simple new user setup, all the way to
Working for MSPs for a while now, I have good experience with the following technologies:
- ConnectWise for Ticketing
- IT Glue for Documentation
- N-Central + ScreenConnect (ConnectWise Control/Automate) for Remote Control access
- Kaseya / Atera / Pulseway
- Freshdesk among others
My strength really is in helpdesk and customer satisfaction. I take pride knowing I've resolved any user issues and concerns.
I would love to discuss more how I could be of great help to the company.
You can view my Resume on the link below
Looking forward to hear from you soon.
Regards,
Karl
Experience: 5 - 10 years
Experience: 10+ years
Experience: 10+ years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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