Helping businesses with their technical and customer support needs.
My years of experience in the BPO industry would be my biggest asset in providing stellar Virtual Service.
I am a quick learner and a good judgement of character. I find time learning new things as it helps me grow as an individual.
Some of my expertise are the following:
* Customer Service - I have acquired and learned so many skills and knowledge from my years of experience in BPO industry as a customer service associate.
* Technical Support - I'm a little tech savvy and have knowledge in Operating Systems such as Microsoft and macOS. I also have knowledge and skill in troubleshooting smartphones especially iOS devices. I have worked with different ticketing software and can get myself easily familiar with the tools.
* Leadership Skills - my achievements as a Team Leader can speak for the kind of leader I am. I have led and helped a team maintain its number 1 ranking for 7 consecutive months. My expertise, knowledge on the product, analytical and interpersonal skills have given me the edge over the others.
Have knowledge with the following tools:
* Zoho Mail
* Yahoo Mail
* Call Hippo
I would like to offer these skills mentioned above in exchange for a full/part home-based job. I'm inclined in transitioning to freelancing from the usual corporate setup.
Looking forward to doing a long term business with you.
I have worked as an Operations Executive (Virtual Assistant) for Adhyyan Books (Publishing Company) for 3 months. My scope of support are the following: * Email management * Phone Support * Provide assistance to the customer all throughout the process * Data Entry I currently work as a Customer Support for an Ecommerce business based in the USA. My scope of support are the following: * Email management * Chat Support * Data Entry * Research
I have an almost a decade experience in BPO whose clients are all international clients. Hence, I'm comfortable using English language in both speaking and writing.
I have 3 years experience with customer service and 7 years experience as technical support. I currently work as an email support in my part-time job.
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