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Virtual Assistant | Technical Support | Customer Support

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EXPECTED SALARY
Php 45,000.00/month
( $782 USD )
EDUCATIONAL ATTAINMENT
College Undergraduate
AVAILABILITY
30 hrs/wk
( $6.03 USD/hr )
EXPERIENCE OVERVIEW
Experienced Team Player who's had 9 years of experience in BPO industry. 2 years of which was spent being a Team Leader who's handled sets of different people from different lines of business. I work as a VA as my side hustle.
BASIC INFORMATION
Age:
35
Gender:
Male
Tests Taken:
IQ
Score:  105

DISC
Dominance:11%
Influence:16%
Steadiness:36%
Compliance:30%

English
 C2(Advanced/Mastery)
Last Active:
August 10th, 2022 (51 days ago)
Member Since:
June 21st, 2020
SKILL SUMMARY

Helping businesses with their technical and customer support needs.
My years of experience in the BPO industry would be my biggest asset in providing stellar Virtual Service.
I am a quick learner and a good judgement of character. I find time learning new things as it helps me grow as an individual.
Some of my expertise are the following:
* Customer Service - I have acquired and learned so many skills and knowledge from my years of experience in BPO industry as a customer service associate.
* Technical Support - I'm a little tech savvy and have knowledge in Operating Systems such as Microsoft and macOS. I also have knowledge and skill in troubleshooting smartphones especially iOS devices. I have worked with different ticketing software and can get myself easily familiar with the tools.
* Leadership Skills - my achievements as a Team Leader can speak for the kind of leader I am. I have led and helped a team maintain its number 1 ranking for 7 consecutive months. My expertise, knowledge on the product, analytical and interpersonal skills have given me the edge over the others.

Have knowledge with the following tools:
* Freedcamp
* Hubspot
* Zoho Mail
* Yahoo Mail
* Call Hippo
* G-Suite
* Shopify
* WooCommerce

I would like to offer these skills mentioned above in exchange for a full/part home-based job. I'm inclined in transitioning to freelancing from the usual corporate setup.
Looking forward to doing a long term business with you.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Research
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked as an Operations Executive (Virtual Assistant) for Adhyyan Books (Publishing Company) for 3 months. My scope of support are the following: * Email management * Phone Support * Provide assistance to the customer all throughout the process * Data Entry I currently work as a Customer Support for an Ecommerce business based in the USA. My scope of support are the following: * Email management * Chat Support * Data Entry * Research

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Research

English
EXPERIENCE

I have an almost a decade experience in BPO whose clients are all international clients. Hence, I'm comfortable using English language in both speaking and writing.

SKILL RATING
  • Speaking
  • Tutoring Teaching

Writing
SKILL RATING
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have 3 years experience with customer service and 7 years experience as technical support. I currently work as an email support in my part-time job.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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