Customer Support Specialist & Copywriting VA|10+ Yrs in Supporting Businesses Re

Overview

Looking for full-time work (8 hours/day)

at $7.49/hour ($1,440.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 28th, 2026 (today)

Member Since

June 21st, 2020

Profile Description

I've been freelancing since 2014, working with international clients across eCommerce, coaching, and service-based industries. Over the years, I've worn many hats: copywriter, Shopify VA, SEO writer, customer support specialist. I'm familiar with how businesses actually run.

Why clients hire me:

5+ years in customer support (email, chat, phone) using tools like Zendesk, so I know customers' objections, frustrations, and buying triggers.

3+ years in eCommerce, supporting Shopify stores with product listings, blogs, and marketing content designed to convert, not just fill a page.

I don't miss deadlines.

I'm a team player, but also a self-starter.

What I specialize in:

I write ethical, conversion-focused copy; no hype, no shady tactics. AI is a tool for me, NOT a crutch.
I do:

1. Product descriptions that sell benefits, not just features
2. Landing & sales pages that guide readers toward action
3. Lead magnets that attract qualified leads
4. Blog content & articles that support SEO and authority
5. Social media content aligned with your brand voice

Training & professional development:

I continuously invest in sharpening my skills, including programs by:

Rachel Pedersen (Social Media Management)
Nick Peroni (eCommerce)
Bushra Azhar (Persuasion)
Raf Marabut (Copywriting Dojo)
Mark Pescetti (Copywriting)
Jay-cee Tan (GoHighLevel / HL Accelerator)
Surge Freelancing Marketplace (Administrative VA)

When it comes to customer service, you can count on my tested and proven methods to:

1. De-escalate situations without bending company rules
2. Explain decisions clearly to customers
3. Respond quickly and properly manage the customer's expectations
4. Build and protect long-term customer relationships

What clients say:

"Loissa knows what she's doing! I needed a sales page that clearly communicates the value of my offer to the women I want to serve. She exceeded my expectations with her ability to capture my voice and get my prospects to identify with the real problems I help them solve (and avoid). She just GETS me, and I couldn't be happier with the results. I will work with Loissa again and recommend her services to anyone who needs a reliable copywriter." - Nomeda Hanna, Divorce Financial Advocate

"By far one of the most professional and efficient people we've worked with. Any deadlines were always met ahead of time. The writing was great and had no issues." -Johnnie Firari, Tekhne by Good Guys Home Services

Message me with your niche and project details, and I'll send over relevant work samples. Or you can check out my website ---------- for my portfolio.