Kezia
Customer Success / Community Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.41/hour ($1,232.00/month)
College Undegraduate
Last Active
June 26th, 2026 (yesterday)
Member Since
June 18th, 2020
Profile Description
I help clients and teams thrive by turning complex processes into smooth, reliable operations. With 3+ years in customer success, program management, and client-facing roles, I specialize in managing workflows, resolving requests efficiently, and ensuring consistency and accuracy across remote teams.
I focus on creating clarity, reducing friction, and supporting both clients and internal teams with structured processes that deliver measurable results, whether it's onboarding, documentation, or day-to-day client operations.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer-focused problem solver with 5+ years of experience in fast-paced environments, including BPO, ESL instruction, and EdTech. My background includes resolving account and billing inquiries, providing patient and effective ESL tutoring to Japanese students, and supporting students' training journeys as a Student Success Manager. In addition, I have experience in team leadership, including managing a Student Success Team, implementing new strategies to improve engagement with the student community, and leading student-centric growth projects.
Other Skills
Marketing » Content Creation » Technical Writing
Experience: 1 - 2 years
Versatile technical writer with a background in creating diverse content, from reviewing legal and contractual agreements to in-depth research reports and user-friendly student handbooks.
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Marketing » Copywriting
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanza, Cavite
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 21
- Influence: 17
- Steadiness: 46
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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