Air Logistics Optimization Specialist| Revenue Care Specialist | Data Analyst |

During my time there, I held roles such as Air Logistics Revenue Care Specialist, Supplier Invoice Acknowledgement Specialist, and Air Logistics Optimization Specialist. My responsibilities included managing invoicing and revenue care processes, validating supplier invoices, monitoring shipment-related financial transactions, and ensuring compliance with finance and accounting policies. I collaborated closely with internal stakeholders and operational teams to resolve discrepancies, improve workflow efficiency, and deliver high-quality service to clients and customers.

I have approximately 1 year of experience working with Shopify. My responsibilities included product listing, updating product descriptions, managing inventory, organizing collections, processing orders, and ensuring product information was accurate. I am familiar with the Shopify admin dashboard and can efficiently handle day-to-day eCommerce support tasks.

Job Summary: Provide operational and customer support for online stores by managing product listings, processing orders, handling customer inquiries, monitoring inventory, and ensuring a seamless shopping experience across e-commerce platforms. Key Responsibilities: Manage and update product listings, descriptions, pricing, and images on e-commerce platforms such as Shopify, WooCommerce, and Amazon. Process and monitor customer orders from placement through fulfillment. Respond to customer inquiries via email, chat, and phone regarding orders, products, returns, and refunds. Coordinate with logistics and warehouse teams to ensure timely order fulfillment and delivery. Track inventory levels and assist with stock replenishment planning. Investigate and resolve order discrepancies, shipping issues, and customer complaints. Generate sales, inventory, and operational reports. Support promotional campaigns, discounts, and seasonal sales events. Maintain accurate customer and product data within company systems.