Virtual Assistant/Account Manager/ Customer Service Represen

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 14th, 2026 (2 days ago)

Member Since

June 14th, 2020

Profile Description

I am an experienced Virtual Assistant, Quality Assurance Specialist, and Lead Intake Specialist with over 2 years of hands-on lead qualification experience and a strong background in customer service, process evaluation, and GoHighLevel (GHL) system support. Over the years, I’ve worked with diverse industries such as insurance, legal services, telecommunications, education, and service-based businesses, consistently ensuring high-quality performance, structured workflows, and client satisfaction.

My expertise includes:

Lead Intake & Qualification – 2+ years of experience managing inbound inquiries, qualifying prospects through structured questioning, collecting essential client information, preparing summaries for internal teams, coordinating follow-ups, and maintaining organized pipelines within CRM systems. Experienced in identifying serious buyers, clarifying needs, and ensuring clean handoffs to sales or operations teams.

Customer Service & Support – 5+ years of experience handling inbound and outbound calls, email, and chat support for healthcare, billing, and telecommunications clients, with a strong focus on resolution, empathy, and professionalism.

Quality Assurance – Skilled in evaluating calls and workflows, identifying performance gaps, providing constructive feedback, and coaching advisors to improve compliance, communication standards, and overall customer experience.

GoHighLevel (GHL) Management & CRM Support – Hands-on experience managing GHL accounts, including contact management, pipeline tracking, calendar scheduling, workflow setup, tagging, follow-up automation, and basic troubleshooting to ensure smooth lead flow and client communication.

Virtual Assistance – Proficient in calendar and email management, data entry, research, documentation, CRM updates, and administrative support to keep operations organized and efficient.

Teaching & Training – Former college instructor with strong communication, presentation, and mentoring skills, capable of explaining processes clearly and supporting teams through training and onboarding.

With a solid foundation in communication, analytical thinking, and process-driven work, I bring professionalism, adaptability, and a results-oriented mindset to every role. I follow structured processes carefully, work independently when needed, and remain committed to delivering organized, high-quality results in every task I handle.