Anastacia

Operations & Sales Manager

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Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

June 8th, 2020

Profile Description

With 13 years of experience in customer service management, I excel in overseeing daily operations, staffing, manpower forecasting, and designing effective metrics and incentives. My expertise spans troubleshooting, order processing, handling escalations (voice, email, and chat), data entry, reporting and analysis, people management, and forecasting. Additionally, as a VA and Customer Service Ambassador, I am proficient in MOJO, Crello, Canva, HelpShift, Zendesk, Freshworks, and inventory management. Known as Acia, I am a seasoned operations and customer success manager with over two years of experience in sales, customer experience, vendor management, and operational excellence. In my leisure time, I enjoy binge-watching movies with my two cats and puppy, and relaxing at home.

Top Skills

Human Resources

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Experience: 10+ years

With over 10 years of experience using Microsoft Excel, I have developed strong proficiency in data organization, analysis, and reporting. I regularly use Excel to manage and interpret datasets, create structured reports, and support decision-making processes. My experience includes building interactive dashboards, applying advanced formulas and functions (such as VLOOKUP/XLOOKUP, IF statements, pivot tables, and data validation), and using Excel tools for data visualization and trend analysis. I am comfortable designing spreadsheets that improve workflow efficiency and allow stakeholders to quickly interpret key metrics. I rated my proficiency as 4 out of 5 to reflect my strong practical expertise while recognizing that Excel has highly specialized areas (such as advanced VBA automation or complex data modeling) where there is always room for further growth. Overall, Excel is a core tool in my daily work, and I consistently leverage it to produce accurate, efficient, and visually clear reports and dashboards.

Office and Administration » Personal Assistant

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: PASIG, NCR

Tests Taken: IQ
Score: 82: DISC
Dominance: 31%
Influence: 20%
Steadiness: 27%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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