I am an Instructional Designer and Training Lead specializing in end-to-end learning experience design, curriculum development, and eLearning solutions. I design scalable training programs that improve learner performance, accelerate onboarding, and drive measurable business outcomes.
My expertise includes instructional design using the ADDIE model, adult learning principles, curriculum architecture, competency-based learning, assessment design, and blended learning strategies. I develop interactive eLearning courses, instructor-led training, virtual instructor-led training (VILT), job aids, knowledge bases, SOPs, and performance support resources that translate complex processes into engaging, learner-centered experiences.
With a strong background in healthcare, I design training for clinical and operational workflows, including healthcare operations, electronic health records (EHR), prior authorization, medical scheduling, compliance, and virtual healthcare support. My industry knowledge allows me to bridge operational expertise with effective instructional design to create practical, performance-focused learning solutions.
I leverage modern learning technologies, AI-powered workflows, multimedia development, and LMS platforms to build engaging, scalable, and data-driven learning experiences that help organizations develop confident, high-performing teams.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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