Customer Service Representative and Billing Specialist VA

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($1,000.00/month)

Associates degree

Last Active

June 25th, 2026 (2 days ago)

Member Since

June 4th, 2020

Profile Description

Customer Support Specialist | Billing Specialist | Virtual Assistant | Team Lead

Results-driven customer service professional with over 10 years of combined experience in customer support, billing operations, sales, virtual assistance, and team leadership. Proven track record of delivering exceptional customer experiences through phone, email, chat, and ticket support while resolving complex customer and billing concerns efficiently.

Experienced in SaaS platforms, CRM systems, subscription management, refunds, charge investigations, account management, lead generation, appointment setting, and team supervision. Promoted to Team Lead after consistently demonstrating strong leadership, problem-solving abilities, and customer-focused service.

My background includes supporting customers for Greyhound Bus Lines, BatchLeads, and PropStream, where I developed expertise in customer relations, billing support, escalation management, and operational excellence. I am highly organized, detail-oriented, adaptable, and committed to helping businesses improve customer satisfaction and operational efficiency.

Core Skills:
• Customer Service & Client Support
• Billing & Subscription Management
• Email, Chat & Phone Support
• CRM & Ticket Management Systems
• Team Leadership & Training
• Appointment Setting & Lead Follow-Up
• Problem Solving & Conflict Resolution
• Administrative & Virtual Assistant Support

I am passionate about helping customers, solving problems, and contributing to the success of growing businesses.


www. ---------- /in/benjo-san-esteban-2403a5230
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