Claudette

STR Operations Manager | Airbnb Claims & AirCover Specialist

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Overview

Looking for full-time work (8 hours/day)

at $7.48/hour ($1,440.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

June 1st, 2020

Profile Description

Stop Micromanaging Your STR Portfolio. Let Me Handle the Operations & Protect Your Revenue.

Hi, I'm Claudette. If you are a busy Short-Term Rental (STR) owner or property manager, you know that a single unfiled damage claim or a delayed guest response can cost you thousands of dollars and ruin your listings' search rankings.

With 5+ years of hands-on experience managing multi-property STR portfolios, I specialize in keeping your daily operations seamless, your guest ratings near-perfect, and your revenue protected—without you needing to micromanage me.

Why Premium STR Owners Choose to Work With Me:
• High-Stakes Problem Solver: Leveraging an IQ score of 147, I excel at navigating complex platform policies, disputing unfair negative reviews, and winning aggressive AirCover claims.
• 100% Autonomous: I am highly comfortable working independently, following established SOPs, respecting deadlines, and communicating proactive updates.
• Long-Term Partner: I am looking for a full-time commitment where I can deeply integrate into your business and significantly reduce your daily operational workload.

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HOW I CAN SUPPORT YOUR REAL ESTATE BUSINESS:

Multi-Channel Guest Operations
• Seamless handling of guest messaging, inquiries, and booking support.
• Expert management of cancellations and escalations across Airbnb, ---------- , VRBO, and Expedia.

Airbnb Claims & AirCover Management
• End-to-end handling of guest damage claims.
• Managing dense documentation, evidence collection, and aggressive platform follow-ups to ensure you get paid.

Turnover & Maintenance Coordination
• Actively syncing with your local cleaning crews and maintenance teams to guarantee 100% on-time, flawless turnovers.

Reputation & Review Management
• Monitoring incoming reviews and drafting professional, strategic responses.
• Escalating sensitive feedback to protect your Superhost/Premier Host status.

Backend Administration
• Maintaining daily operational logs, updating revenue/expense trackers, and managing internal administrative records.

SYSTEMS & TOOLS I MASTER DAILY:

• PMS / Channel Managers: Guesty, Hostaway, Hospitable, OwnerRez (or your preferred platform)
• OTA Platforms: Airbnb, VRBO, ---------- , Expedia
• Communication & Tracking: Slack, WhatsApp, Google Workspace, Excel/Sheets, Asana, Trello

Ready to scale your portfolio without the operational headache? Click the "Message" button above to connect!

Top Skills

Real Estate » Short Term Rentals

Experience: 2 - 5 years

I have over 5 years of hands-on experience supporting short-term rental operations across multiple OTA platforms including Airbnb, Booking.com, VRBO, Expedia, and direct bookings. I handle guest messaging, inquiries, reservations, cancellations, extensions, and issue resolution while coordinating with cleaners and maintenance to ensure smooth turnovers. I’m comfortable managing daily operations, guest concerns, and platform follow-ups to support consistent and reliable STR operations.

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

I have over 5 years of hands-on experience supporting Airbnb and short-term rental operations. I’ve handled guest messaging, inquiries, booking issues, cancellations, extensions, and escalations while ensuring a smooth guest experience. I’m familiar with Airbnb policies, Resolution Center processes, and daily coordination with cleaners and maintenance to support seamless turnovers and operations.

Office and Administration » Leadership

Experience: 2 - 5 years

Experienced in supporting day-to-day operations by coordinating tasks, providing guidance when needed, and ensuring processes are followed. I work well within existing systems and help teams stay organized and on track.