Wilber

Customer & Technical support / Photoshop / Video Editor

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Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Associates degree

Last Active

June 3rd, 2026 (3 days ago)

Member Since

May 28th, 2020

Profile Description

I am a Customer Service representative and Escalation Specialist with over 10 years of experience in the BPO industry, supporting both U.S. and Australian markets. My background spans customer service for U.S based clients, technical support for Australian telecommunications customers, and most recently, complaint escalation for a U.S. buy now pay later company — where I managed end-to-end resolution of order disputes, shipping concerns, and complaint cases through to ticket closure. I take pride in delivering calm, solutions-focused support even in high-pressure situations, and I am committed to ensuring every customer concern is handled with professionalism and care.

In addition to my customer service background, I also have hands-on experience in graphic design. Since 2019, I have been creating visual content for small businesses and e-commerce brands. My work includes social media graphics, product listing photo editing, logo design, and basic video editing using Adobe Premiere Pro, Photoshop, and Illustrator. I enjoy the creative side of this work and i am committed in delivering clean, professional visuals that help businesses stand out online.

Top Skills

Customer Support

Customer Support » Technical Support

Customer Support » Phone Support

Other Skills

Customer Support » Email Support

Office and Administration » Data Entry

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Caloocan City, Metro Manila

Tests Taken: IQ
Score: 105: DISC
Dominance: 56
Influence: 22
Steadiness: 14
Compliance: 8: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”