E-commerce Customer Support & Operations Specialist | Shopify & Gorgias

Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Bachelors degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

May 28th, 2020

Profile Description

Hello! I'm Elyka, a dedicated Customer Support and E-commerce Operations Specialist with over five years of experience helping U.S.-based businesses deliver exceptional customer experiences and streamline day-to-day operations.

My background spans customer service, executive assistance, operations, social media management, and team leadership. I have supported e-commerce brands by managing customer inquiries, processing orders, returns, refunds, and exchanges, tracking shipments, resolving delivery issues, and ensuring every customer receives timely and professional support.

I'm experienced with Shopify, Gorgias, Gladly, Google Workspace, Microsoft Office, Slack, Stripe, Recharge, Loop Returns, Yotpo, Canva, Figma, and AI tools like ChatGPT. I'm comfortable learning new platforms and enjoy finding ways to improve workflows and increase efficiency.

Here's what I can help you with:
• Customer support via email, chat, and social media
• Shopify order management
• Returns, refunds, and exchanges
• E-commerce operations and administrative support
• Executive assistance and calendar management
• Social media support and community management
• Team coordination and process improvement

I'm known for being organized, dependable, detail-oriented, and proactive. I communicate clearly, work well independently, and always strive to provide a positive experience for both customers and the teams I support.

I'm looking for a long-term opportunity where I can make a meaningful contribution, continue growing professionally, and become a trusted member of your team. If you're looking for someone who takes ownership of their work and genuinely cares about helping your business succeed, I'd love to connect.

I look forward to working with you!