Richard

Video Editor, Graphic Designer, Web Designer, VA and IT

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Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

High school diploma

Last Active

July 9th, 2026 (5 days ago)

Member Since

May 25th, 2020

Profile Description

I am a Filipino IT Help Desk and Technical Support Specialist with extensive experience supporting POS systems, store technologies, and digital ordering platforms in retail and food service environments. I specialize in troubleshooting hardware, software, and network issues, as well as managing support requests to ensure smooth and uninterrupted store operations.

I also have hands-on experience in Google Workspace administration, including user account management and access control, along with digital menu management across platforms such as Uber Eats and DoorDash. I take pride in my strong problem-solving skills, clear communication, and ability to work closely with teams to deliver efficient technical solutions and minimize operational downtime.

Top Skills

Project Management » Jira

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Customer Support » Helpdesk Support

Experience: 2 - 5 years

I have experience working in IT help desk support, handling tickets and assisting users with technical issues. I’ve supported POS systems, internet connectivity, and basic hardware/software problems. I also make sure tickets are tracked, prioritized, and resolved on time while keeping users updated. I’m used to working in a fast-paced environment and managing multiple requests at once.