**Customer Service Representative for almost 3 years of professional experience assisting customers in resolving various concerns and issues.
**Promoted and upskilled as Subject Matter Expert/ Helpdesk Role to handle escalation calls, assist agents with their concerns and queries.
**Completed the Soft Skills Training in handling escalation.
**Consistent top performer by maintaining and achieving the metrics (AHT,QA and Survey) in SME/Helpdesk department. Rank (B,C)
**Top performer in telemarketing and appointment setting. I have over 5 years of experience supporting Family First Life agents, including top performers generating $800–900k and consistently achieving Hall of Fame awards. I am highly experienced in Life, Mortgage, FEX, and IUL as both an appointment setter and administrative assistant.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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