Customer Experience | Client Success | Operations & Team Leadership

Overview

Looking for full-time work (8 hours/day)

at $8.35/hour ($1,600.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (yesterday)

Member Since

May 21st, 2020

Profile Description

I help small to mid-sized businesses deliver exceptional customer experiences, manage clients seamlessly, and scale operations without chaos.

With 7+ years of experience across customer experience, client success, sales operations, and team leadership, I work as a reliable right hand to founders and managers who need someone versatile, tech-savvy, and proactive, not just a task-taker.

I’ve led remote teams of 6–10+ people, managed 15+ clients concurrently, and supported fast-growing businesses by building systems and processed that actually work. From handling escalations and managing support teams to optimizing AI-powered email workflows, I focus on efficiency, consistency, and results.

What sets me apart is my ability to bridge strategy and execution. I don’t just suggest improvements, I implement them. I’ve designed email support macros, optimized customer workflows, coached sales and support teams, and acted as the main point of contact between executives and offshore teams to keep operations running smoothly.

What I can help you with:

•Customer Experience & Client Success Management
•Remote Team Leadership & Performance Coaching
•AI-Powered Email Support & Workflow Optimization
•CRM, Ticketing Systems & SOP Creation
•Lead Generation & Outbound Campaign Oversight
•Founder & Executive Support (Operations + Communication)

I thrive in dynamic environments where adaptability matters. Whether you need someone to stabilize your customer support, manage clients, lead a remote team, or improve internal processes, I bring a calm, solutions-driven approach and a strong sense of ownership.

Clients appreciate me for being organized, reliable, and easy to work with. I communicate clearly, take initiative, and treat your business like my own.