John

E-commerce Customer Support

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.58/hour ($1,272.74/month)

Bachelor's degree

Last Active

July 4th, 2026 (13 days ago)

Member Since

May 17th, 2020

Profile Description

* Customer Support & Retention Specialist with 5+ years of experience in email-based support, order processing, and subscription management. I specialize in handling e-commerce and SaaS customer interactions, troubleshooting order/payment issues, and driving retention strategies.
* Proficient in tools like Gorgias, Shopify, ZenDesk, Recharge, ShipBob, Notion to streamline workflows and enhance customer experiences.
* I excel in problem-solving, communication, and process optimization—ensuring high customer satisfaction and reduced churn rates. Open to long-term remote opportunities in e-commerce, SaaS, and fintech industries.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 2 - 5 years

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Olongapo, Zambales

Tests Taken: IQ
Score: 110

Government ID: Sign Up with Pro Account to View

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