Maria
Customer Service Expert. Account Manager. Exec Assistant
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.56/hour ($1,440.00/month)
Bachelors degree
Last Active
October 28th, 2025 (237 days ago)
Member Since
January 3rd, 2013
Profile Description
I have over a decade of experience in customer service, I’ve navigated the journey from frontline support to leadership roles, mastering every touchpoint—phone, chat,
As a Customer Support Manager, I’ve built and led teams, streamlined processes using tools like Zendesk & HubSpot and created strategies that drive efficiency and positive customer journeys. Whether it's handling escalations, coaching teams, or refining CX strategies, I thrive on delivering meaningful customer connections.
Beyond customer service, I specialize in Operations & Productivity Support—streamlining workflows, managing executive tasks, and ensuring smooth day-to-day operations.
AND .. at the heart of it all, I’m passionate about people—understanding what motivates them, helping them grow, and fostering environments where both businesses and teams can thrive. That’s why hard work, integrity, and a solution-driven mindset fuel everything I do. Because when the right systems are in place and people have the support they need, it’s not just about improving efficiency—it’s about empowering them to reach their full potential.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
I built and maintained strong relationships with clients while managing our growing team. Starting with only three team members, we eventually grew to hire as many as 100 people for each busy season. I worked closely with clients to understand their needs and develop strategies to help them succeed. I also managed our internal team, ensuring everyone was aligned and working together towards common goals.
Customer Support
Experience: 10+ years
Office and Administration » Executive Assistance
Experience: 1 - 2 years
Other Skills
I evaluated customer service representatives' phone calls and chats and provided coaching to help them improve their communication skills. I also presented ideas to enhance customer service and contributed to improved customer satisfaction ratings. Aside from the 1:1 Coaching, we had regular group calibration which also provided a platform for presenting ideas and recommendations to improve customer service skills and improved customer experience.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 33
- Influence: 5
- Steadiness: 23
- Compliance: 39
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.