Sheena

Team Lead/ Customer Service Representative

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Overview

Looking for full-time work (9 hours/day)

at $4.57/hour ($990.00/month)

Associates degree

Last Active

July 5th, 2026 (6 days ago)

Member Since

May 13th, 2020

Profile Description

My name is Sheena Balisi, and I bring over four years of experience in the Business Process Outsourcing (BPO) industry. Throughout my career, I have developed strong expertise in customer service, sales, coaching, and team development.

I began as a Customer Service Representative and was later entrusted with greater responsibilities as a Subject Matter Expert and eventually a Team Coach, where I shared my knowledge and helped drive team performance.

Top Skills

Coaching

Experience: 2 - 5 years

• Handles team members or agents and monitors everyone’s performance. • Facilitates coaching sessions to help agents improve their performance and be able to achieve the required KPIs. • Reports to the operations manager regarding the team’s performance and also answers escalations coming from either the QA Team or clients.

Customer Support » Customer Service

Experience: 2 - 5 years

 Responds to customers’ phone and email inquiries about their subscription with the company.  Provides technical support and assistance for digital subscriptions.  Investigates and provides resolution to delivery or billing issues by utilizing tools/resources effectively.  Handling customer concerns, resolving inquiries, and addressing complaints  Building rapport to ensure customer experience.  Outbound and inbound sales for small businesses and B2B.

Other Skills

Marketing » Telemarketing » Outbound Sales

Experience: 2 - 5 years

Handling outbound calls for B2B sales and follow-ups. Offering add value

Customer Support » Email Support

Experience: 1 - 2 years

Responds to customers’ email inquiries about their subscription/accounts

Customer Support » Sales Support

Experience: 2 - 5 years

Working in a sales environment taught me the importance of making the first few minutes of every customer interaction count. Building rapport, demonstrating confidence, and communicating efficiently are essential in understanding customer needs and providing the right solutions. By effectively highlighting a product's features, advantages, and benefits, I have consistently contributed to creating positive customer experiences and achieving sales goals.

Marketing » Telemarketing » Outbound Calls

Experience: 2 - 5 years

Handling outbound calls for B2B sales and follow-ups

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tarlac, Tarlac

Tests Taken: IQ
Score: 125: DISC
Dominance: 21
Influence: 10
Steadiness: 36
Compliance: 33: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”