As a CSR, I handled inbound and outbound calls resolving multiple types of queries regarding their debit, prepaid card (financial account).
I worked also as a back office analyst. I investigate fraud and non fraud dispute and making decision to credit the value in dispute or to deny.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.