Carolyn
Customer Service and Operations Support Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
Bachelors degree
Last Active
September 16th, 2025 (265 days ago)
Member Since
December 8th, 2012
Profile Description
A dedicated customer service specialist with 10 years of experience supporting a diverse clientele. Adept at fostering positive customer relationships and resolving inquiries promptly and efficiently. I am skilled in navigating situations with tact and
diplomacy to ensure customer satisfaction and loyalty.
Detail-oriented and solutions-focused operations support specialist with 2 years of experience coordinating and optimizing operational processes Proficient in providing
comprehensive support to ensure seamless day-to-day operations. A team player
with strong interpersonal skills, and the ability to collaborate effectively
with cross-functional teams to achieve a common goal.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
I started with Arrive as a customer experience specialist. We used Kustomer and mainly replied to email inquiries and live SMS.
Customer Support » Chat Support
Experience: 2 - 5 years
When I was a customer experience specialist with Arrive, now Flash Parking, Kustomer is our CRM. One of our main tasks is to reply to live SMS from our customers who need help.
Customer Support » Customer Service
Experience: 5 - 10 years
I have 7 years of experience in frontline customer service in social insurance from 2001 to 2008. In 2015, I was a customer experience specialist at Balsam Brands, a US company in a seasonal capacity for 3 months. In July 2019, I was a customer experience specialist with Arrive / Flash Parking until August 2021.
Other Skills
Office and Administration » Administrative Support
Experience: 1 - 2 years
I was promoted to operations support in Flash Parking in August of 2021. Tasks include attendance tracking, feedback moderation, some financial reporting, and other ad hoc tasks to help with other teams.
Basic Information
- Age
- 52
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, n/a
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 5
- Influence: 37
- Steadiness: 36
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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