Overview
Looking for full-time work (8 hours/day)
at $8.27/hour ($1,600.00/month)
High school diploma
Last Active
July 21st, 2026 (4 days ago)
Member Since
April 14th, 2020
Profile Description
Dynamic and results-driven with 10+ years of BPO experience, including being a Team Leader since May 2022. Skilled in managing high-performing teams, mentoring agents to exceed KPIs, and driving operational excellence in fast-paced environments. Proficient in CRM platforms like Salesforce and Genesys, with expertise in customer service. compliance and process optimization. Known for fostering collaborations, resolving conflicts , and delivering exceptional results, including QA improvements and agent development. A dedicated leader committed to achieving both team and organizational success.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » Phone Support
Experience: 5 - 10 years
Office and Administration » Travel Planning
Experience: 1 - 2 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 43%
- Influence: 8%
- Steadiness: 19%
- Compliance: 30%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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