ECommerce Operations Manager |Scaling Teams, Systems & Sales

I’ve successfully helped eCommerce businesses boost sales, streamline store operations, and optimize customer engagement. Skilled in managing and enhancing Shopify stores, I excel in product uploads, app configuration, and implementing best practices that drive conversions. I also bring strong experience in customer support, SEO, and data-driven strategies to create seamless, high-performing stores. I’m detail-oriented, proactive, and passionate about creating exceptional Shopify experiences tailored to each client’s goals.

As a Product Listing expert, I bring a keen eye for detail and strategy to eCommerce, ensuring that product titles, descriptions, and visuals are optimized to enhance sales and visibility. With experience across platforms like Shopify and Amazon, I’m skilled in crafting listings that align with SEO best practices while remaining visually appealing and user-friendly. My background includes managing product data, maintaining inventory accuracy, and enhancing online catalogs, all of which help boost customer engagement and drive revenue for online stores.

I handle end-to-end coordination of supply chains, ensuring efficient product flow, cost-effective shipping, and timely delivery. My background includes inventory oversight, supplier communication, and resolving any logistical issues that could disrupt operations. I focus on streamlining processes and leveraging data to optimize the entire logistics pipeline, improving fulfillment rates and enhancing customer satisfaction. Skilled in managing both local and international shipments, I’m committed to delivering seamless logistics solutions that align with business goals and enhance customer experience.

Administrative Management With over 5 years of experience in eCommerce and digital operations, I’ve managed daily administrative functions across multiple teams and projects. I specialize in organizing workflows, streamlining operations, and building systems that improve productivity and accountability. I create and manage SOPs, project timelines, and team schedules using platforms like ClickUp, Notion, Trello, and Google Workspace. I oversee task delegation, monitor progress, and ensure deliverables are met on time and aligned with business goals. My administrative approach balances structure and flexibility—keeping teams on track while quickly adapting to shifting priorities. I’m also experienced in internal communications, documentation, reporting, and process improvement across customer service, marketing, and operations teams. I thrive in fast-paced environments and bring a calm, solutions-focused mindset to day-to-day team management.

eCommerce Project Manager Over 5 years of experience managing and scaling eCommerce operations across Shopify, Amazon, and other platforms. I specialize in leading cross-functional teams to execute store builds, manage product launches, and implement digital marketing strategies. Skilled in creating SOPs, project timelines, and workflows using tools like ClickUp, Trello, Asana, and Notion. I’ve successfully handled client onboarding, tech integrations (Klaviyo, Gorgias, Loox, Stamped), and automation of customer support and email flows. My work includes resolving platform-related issues such as ad account bans, syncing inventory systems, and optimizing sales funnels. I'm proficient in analyzing data through Google Sheets and Excel to track KPIs and improve performance. Strong leadership, problem-solving, and communication skills, with a proven ability to manage multiple projects in fast-paced, deadline-driven environments.

Client Relationship Management As an eCommerce Project Manager, I’ve consistently led client-facing projects with a strong focus on relationship building, communication, and trust. I manage onboarding processes, gather client requirements, set expectations, and ensure smooth handoffs between sales, development, and support teams. Experienced in conducting client check-ins, progress updates, and training sessions to ensure satisfaction and alignment. I use tools like Slack, Zoom, Gmail, and project boards (ClickUp, Trello, Asana) to maintain clear and consistent communication. My approach is proactive—I anticipate roadblocks, resolve issues quickly, and ensure clients feel heard and supported at every stage. I’ve worked with a range of business owners, from small online store founders to agency clients, helping them grow their operations through effective planning, clear timelines, and reliable support.

Customer Support I have extensive experience in providing high-quality customer support for eCommerce brands, particularly on platforms like Shopify, Amazon, and Magento. I’ve handled inquiries across multiple channels—including email, live chat, and social media—using tools like Zendesk, Gorgias, Freshdesk, and Help Scout. My support style is solution-oriented, empathetic, and brand-aligned. I’ve managed everything from order issues and refund requests to complex technical concerns and product education. I’m skilled in de-escalation, turning negative experiences into positive ones, and maintaining high CSAT scores. I also help build knowledge bases, create canned responses, and develop streamlined workflows to improve support efficiency. In previous roles, I’ve worked closely with fulfillment teams, developers, and marketing staff to resolve customer concerns quickly and accurately.

I excel at organizing and streamlining workflows to optimize productivity. My experience includes identifying inefficiencies, creating clear visual process maps, and implementing effective strategies that improve team coordination and task tracking. I ensure that all project phases are well-structured, aligning with business goals to drive better outcomes and maintain momentum.