Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $9.43/hour ($1,818.18/month)

Bachelors degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

April 9th, 2020

Profile Description

Head of Operations & Commercial Operations
JDJ Consulting | Oct 2024 – Present
• Align revenue execution with delivery capacity, proactively balancing sales velocity, resourcing, and operational risk to protect margin and client trust.
• Own end-to-end operating and commercial execution across feasibility, entitlement, and permitting consulting services, directly supporting complex, multi-million-dollar real estate development projects.
• Architect and enforce firm-wide operating models spanning lead intake, qualification, sales-to-delivery handoff, execution governance, and client outcomes.
• Led and managed offshore operations and sales support teams, enhancing execution quality, maintaining throughput consistency, and driving cost efficiency.
• Implemented SOPs, controls, and escalation frameworks to minimize key-person dependency, strengthen accountability, and support scalable growth.
• Aligned revenue execution with delivery capacity by balancing sales velocity, resourcing, and operational risk to safeguard margin and uphold client trust.
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GTM Operations Manager – EMEA & ASEAN
DevRev | Aug 2025 – Nov 2025
• Built and operationalized regional GTM teams, enhancing collaboration among SDRs, BDRs, Inside AEs, Business Analysts, and Salesforce Admins.
• Established operational KPIs, quotas, and productivity benchmarks aligned with regional GTM objectives.
• Identified funnel and handoff bottlenecks across sales and operations, implementing process fixes to improve velocity.
• Partnered with leadership to standardize repeatable GTM operating processes across international markets.
• Partnered with leadership to standardize GTM operating processes, ensuring consistency and scalability across international markets.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
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Operations Manager
I-employee | Nov 2024 – Nov 2025
• Designed and deployed client enablement and onboarding frameworks that improved ramp-up speed, execution consistency, conversion performance, and ongoing retention.
• Designed and deployed client enablement and onboarding frameworks, enhancing ramp-up speed and execution consistency while improving conversion performance and retention.
• Owned day-to-day service delivery and account operations for multiple client accounts, managing sales closers and performance managers to ensure consistent execution and client outcomes.
• Streamlined operational workflows and quality controls, establishing clear escalation paths to enhance reliability and protect service standards across accounts.
• Collaborated with leadership and clients to refine end-to-end client journey, aligning service delivery with performance expectations and commercial outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
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Operations Manager – Sales Enablement (BPO)
STP Scrolling – KMC | Apr 2024 – Nov 2024
• Built and scaled an offshore SDR operation, exceeding acquisition targets by 30% within 90 days.
• Established SLA-driven operating standards to meet global client expectations.
• Developed performance dashboards, QA routines, and daily operating cadences to enhance operational visibility.
• Streamlined onboarding, coaching, and performance management processes for consistency and effectiveness.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
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Sales Operations Manager
Concentrix (Google Ads Program) | Dec 2022 – Apr 2024
• Led 40 account strategists and 4 team leaders to enhance support for North American advertisers.
• Implemented ROI and performance tracking frameworks tying execution quality to client outcomes.
• Reduced onboarding cycle time by 25% through SOP redesign and process standardization.
• Implemented ROI and performance tracking frameworks linking execution quality to improved client outcomes.
• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
• Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
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Team Manager – Operations & Enrollment
Global University Systems | Jan 2022 – Aug 2022
• Led end-to-end enrollment operations across the international student journey, from inquiry and IELTS-based admissions through offer issuance and tuition conversion, generating £2.1M in revenue.
• Developed high-conversion enrollment workflows in a highly regulated education environment, ensuring adherence to admissions policies, visa-related requirements, data protection, and institutional QA standards.
• Collaborated with admissions, compliance, and academic teams to accurately apply and communicate IELTS thresholds, conditional offers, and progression pathways.
• Worked closely with admissions, compliance, and academic teams to ensure IELTS requirements, conditional offers, and progression pathways were clearly communicated and accurately applied throughout the enrollment process.
• Balanced growth targets with student experience, QA, and regulatory oversight, implementing call audits, documentation reviews, and escalation controls to mitigate risk.
• Evaluated employee performance and coached and trained tea ---------- mbers, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
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Operations & Sales Manager (AU / SG)
PowerChoice AU & AECO Energy SG | Jul 2020 – Feb 2022
• Led regional operations and sales execution across Australia and Singapore, managing distributed B2B teams and offshore support functions to enhance operational effectiveness.
• Drove 40% outperformance against revenue targets by enforcing disciplined operating rhythms, pipeline governance, and execution accountability.
• Aligned sales velocity with operational capacity, ensuring sustainable growth, predictable delivery, and strong client outcomes across regions.
• Designed and launched new service offerings, onboarding programs, and sales enablement frameworks, accelerating ramp time and improving close rates.
• Aligned sales velocity with operational capacity, driving sustainable growth and ensuring predictable delivery while achieving strong client outcomes across regions.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
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Call Center Operations Manager
Angloville | Jul 2017 – Jun 2020
• Managed recruitment and enrollment operations across multiple regions for international participants in English-language programs, enhancing IELTS readiness and outcomes.
• Developed QA, coaching, and reporting frameworks to ensure compliance and accuracy in recruitment practices within a regulated international education environment.
• Trained advisors on language requirements, eligibility, and progression expectations to minimize misrepresentation and post-enrollment challenges.
• Acted as a quality gate between commercial targets and operational integrity, safeguarding compliance, brand standards, and participant experience across jurisdictions.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Developed process controls and metrics for daily management of call center.
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Manager, Operations
IQVIA | Oct 2017 – Aug 2019
• Led large-scale operational migration from Hyderabad to Manila, ensuring seamless service continuity.
• Enhanced SLA compliance and minimized escalations through effective workflow optimization and governance controls.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring tea ---------- mbers.


Team Manager, Client Services
Shore Solutions | Aug 2016 – Apr 2017 

• Managed 15+ Account Executives for eCommerce logistics and inventory post-sales support. 
• Optimized client-specific logistics support processes, improving satisfaction and efficiency. 
• Exceeded KPIs for customer satisfaction and service levels within eCommerce/logistics. 
• Improved workflows by analyzing data and implementing process enhancements. 
• Managed performance to ensure expert handling of logistics and inventory issues. 
• Built strong client relationships through expert logistics and inventory guidance. 
• Collaborated with cross-functional teams to resolve client logistics issues. 

Sales and Operations Manager
Microsourcing | Aug 2015 – Jul 2016 

• Managed reservation specialists for US car rental/travel insurance, focusing on client relationship management. 
• Achieved US$500K revenue, exceeding targets and expanding US market share, through effective performance management. 
• Collaborated with HR and training to develop talent pipelines and enhance employee engagement. 

Associate Manager, Sales
AIG Direct | Aug 2012 – Nov 2013 

• Consistently exceeded annual revenue targets by leading 40+ outbound sales representatives and 5 Team Leaders through strategic campaign management. 
• Implemented performance management frameworks, driving accountability and optimizing team results. 
• Managed key client relationships, ensuring satisfaction and driving repeat business.
• Achieved peak sales performance, including a record-breaking month in April 2012. 

Team Manager
Startek International Limited | Jun 2010 – Aug 2012 

• Managed 25+ agents and 2 Team Leaders, driving sales and support for TWC eCommerce. 
• Acquired and launched new business lines, generating additional revenue streams.
• Cultivated strong client relationships, ensuring satisfaction and retention. 
• Implemented performance management strategies, including coaching and training, to optimize team productivity. 

Operations Manager
Accenture Porting Services | Dec 2007 – Jun 2010 

• Managed offshore operations for Project INSIGHT, ensuring SLA compliance. 
• Developed and implemented resource allocation strategies to optimize efficiency and client satisfaction. 
• Managed client relationships, ensuring clear communication and addressing escalations. 
• Implemented performance management frameworks to drive team productivity and achieve operational targets. 

Assistant Manager, Operations
HDPP (HSBC Cards NA) | Jul 2004 – Jan 2007 

• Drove Account Executive performance, achieving 164% quarterly revenue variance through strategic client management and targeted coaching. 
• Implemented a Quality Assurance department to optimize operational efficiency and enhance client service delivery. 
• Consistently exceeded sales and performance targets, recognized for leadership in driving team success.