CSR with Fintech & Underwriter Payday Loan Experience, Mortgage Admin

Overview

Looking for full-time work (8 hours/day)

at $9.21/hour ($1,776.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

April 7th, 2020

Profile Description

Looking for a reliable agent that focuses on your business needs can be ---------- tablishing trust is a process that requires time and effort, and many companies struggle to find the right person for the job. If you need someone to build your business to reach its potential,  I am here to help and provide the service you need!


Hello! I'm MC, specializing in providing exceptional customer service, efficient email and chat support, and reliable general virtual assistance. With 10 years of combined experience in BPO and virtual setup, I have honed my skills to deliver outstanding results and exceed client expectations.


Customer Service

I am passionate about delivering great customer experiences. I have a proven track record of resolving customer issues promptly, ensuring customer satisfaction, and maintaining positive relationships. I possess excellent communication skills, both written and verbal, allowing me to address customer inquiries, concerns, and complaints effectively.

>Email and Chat Support

I have extensive experience in handling high volumes of emails and chats. I am adept at providing accurate and timely responses, managing multiple conversations simultaneously, and efficiently utilizing customer service tools and software. I excel in maintaining professionalism and friendliness, ensuring positive customer interaction in every communication.

Debt Collections Expertise 

I specialize in negotiation, payment arrangements, and legal compliance. I am well-versed in handling both consumer and commercial debts across various industries. My comprehensive understanding of debt collection laws and regulations enables me to navigate complex scenarios while ensuring adherence to legal requirements.

Why Choose Me?

Proactive and self-motivated: I take initiative and go the extra mile to deliver exceptional service.

Collaborative: I enjoy working with different people and sharing and gaining ideas at the same time.

Excellent problem-solving skills: I can quickly identify and resolve issues to ensure smooth operations.

Adaptability: I easily adapt to different platforms, tools, and work environments.

Professionalism and confidentiality: I understand the importance of maintaining confidentiality and handling sensitive information with care.

I look forward to assisting you with your customer service, email and chat support, and general virtual assistance needs. Let's collaborate to provide outstanding service and help your business thrive!

Please feel free to reach out to discuss how I can contribute to your success.