General Virtual Assistant in Data Entry/Chat Support

Researching to identify new leads and potential customers. Contacting potential customers via email, phone, or other means. Building relationships with potential customers. Convincing potential customers to do business with the company.

I have a 5 years Virtual Assistant experience with Data Entry tasks, Project Management, Email Marketing, Office and Virtual Assistant tasks, Acquiring Merchant ● Excellent Customer Service skills ● Email management/Phone support skills ● Expertise in Data Entry ● Great communication skills ● Goal-oriented and can work with minimal supervision ● Time management skills ● Multi-tasking ● Expertise in Excel and G-Suite ● Basic knowledge in Drop-shipping ● Copywriting

● Help companies grow and expand by reaching new customers. ● Responsible for developing new business avenues for their companies. ● They also work with other departments in their organizations, including sales, marketing, and customer service departments. ● Accountable for gathering data regarding their customers' markets. ● Assist their marketing departments and help to develop new business strategies, conduct market analysis, and develop new and improved methods for marketing products through various new and traditional media. ● Conduct recruitment for added new clients and the one who conducts pre-member orientation of new clients. ● The one who processes the loans and conducts collections of the client. ● Recording of Cash Advance Reports and Checked Issued Reports ● Make daily cash reports, Processing Payroll ● Making Endorsement, Making Inventory Reports

I respond to customer inquiries regarding product questions, problems, and clarification in process and accessing their way to pay, hearing, and community service process. I ensure prompt and proper resolution of customer queries by providing answers, and additional information, and accessing their accounts on our website. I escalate/engage others in the organization to provide a solution according to defined procedures and prospect clients. I work under moderate supervision. I typically report to my Supervisor. Gaining or having attained full proficiency in a specific area of discipline.

● Assist the Manager as directed ● Hire, train, schedule and manage employees in daily tasks ● Develop good customer relationships and address customer service needs ● Manage purchasing, inventory, maintenance, and other operational functions ● Develop strategies for better workplace efficiency and goal achievement ● Liaise between managers, customers, and employees ● Serve as acting Manager when he is away