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Detailed oriented with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English, Have the interest and willingness to work and learn with individuals/ groups in a Variety of settings. Strong organizational skills especially in high-pressure situations.
Taking inbound/outbound calls from clients, and up sell/cross-sell products and services
Providing excellent customer service, answering questions and assisting
Respond to emergency calls and troubleshoot issues with customers over the phone.
Worked with customers from a World Class Logistics Company. Experienced with using relevant software programs to track deliveries.
Assisted customers with the preparation of shipping documentation, tracking missing or delayed packages, coordinated with shipping departments at other postal or destination facilities and provided detailed tracking information via
Experienced Scrub Processor for Term Settlement from a large debt company
on different banks in United States, analyzing, calculating and prepare monthly payments for customer in prevention of delinquent credit report.
• Perform document processing and record keeping tasks requiring a thorough knowledge of products and services
• Enter new account information, update account information and record transactions.
Possess in-depth knowledge of products, services, terminology, procedures and systems related to assigned area
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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