Administrative &Client Support Specialist

• Hiring, Onboarding & Coaching • Payroll & Benefits Administration • Team Leadership & Performance Management

• Provided technical support for Google, AT&T, and Verizon customers, resolving complex technical issues efficiently. • Assisted users with troubleshooting, account management, and system navigation. • Delivered high-quality service through effective communication and problem-solving skills. • Guided customers through technical processes and ensured their satisfaction with timely resolutions.

• Provide real-time chat support to assist customers with setup, connectivity issues, and product usage. • Guide users through Google WiFi network setup, troubleshooting slow connections, and optimizing performance. • Diagnose and resolve issues related to mobile phones, tablets, laptops, and computers, including hardware, software, and network problems. • Identify WiFi connectivity problems, device pairing issues, and security settings concerns. • Assist customers with firmware updates, resetting devices, and configuring network settings. • Troubleshoot OS-related issues (Windows, macOS, Android, iOS) and guide users through fixes.

• Provided administrative support, including data entry, email management, and calendar coordination. • Assisted in HR functions such as hiring, onboarding, and payroll management. • Scheduled and coordinated appointments for clients and businesses. • Managed recruitment, performance monitoring, and employee coaching. • Conducted one-on-one mentoring and ensured staff productivity. • Implemented HR policies and procedures to enhance team efficiency

• Scheduled and coordinated appointments for potential car buyers. • Managed inbound and outbound sales calls to generate leads. • Assisted customers in selecting vehicles based on their preferences and budget. • Handled text and email communication with potential clients to follow up on leads. • Maintained records of client interactions and followed up on leads to close sales.