Prince
Technical/Customer Service Representative | IT Service Desk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Associates degree
Last Active
July 5th, 2026 (today)
Member Since
March 16th, 2020
Profile Description
Name:
Location: Lipa City, Batangas, Philippines
LinkedIn:
Experienced IT Support Specialist Team Lead with 15+ years in Customer Service, IT Technical Support, and Fraud Screening Management. Skilled in supervising Level 1 & 2 support teams, managing ticket queues in ServiceNow, and ensuring SLA/KPI compliance. Proven ability to deliver hands?on technical support, drive process improvements, and foster a customer?first culture in global, cross?cultural environments.
Core Competencies
ITSM Platforms: ServiceNow configuration, ticket management, reporting
Microsoft 365 & Collaboration Tools: Outlook, Teams, SharePoint
Technical Troubleshooting: Laptops, desktops, peripherals, antivirus, LAN/WAN, VPN
Leadership & Management: Team supervision (15–22 agents), coaching, training, onboarding
Process Improvement: SLA/KPI analysis, root cause analysis, workflow optimization
Customer Service: Strong communication, stakeholder liaison, global support experience
Top Skills
Other Skills
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lipa City, Batangas
- Tests Taken
- IQ
- Score: 128
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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