Customer Support Specialist

Overview

Looking for part-time work (5 hours/day)

at $4.63/hour ($557.66/month)

Bachelors degree

Last Active

June 27th, 2026 (14 days ago)

Member Since

March 15th, 2020

Profile Description

• Worked as a telephone banker for a U.S. Bank in 2007. As a banker, I was attending to customer inquiry regarding account balance, hold transaction reason and stop payment requests. I also do the initial legwork when customer reported a fraud transaction or activity. This is before the birth of functional online banking so I basically witnesses how the financial service evolved from traditional banking to a more convenient e-service.
• Worked as phone internet technician in 2009 supporting all US states. I troubleshoot internet issues working on customer's devices including phone, modem, computer and peripherals, printers and handheld ---------- om ---------- , I witnessed the internet technology advancement from a dial-up connection up to the pre-fiberoptic days (ADSL).
• I shifted to IT in 2013 but still supporting end-users, the only difference is I am no longer work for random residential users and my support is limited to company employees only. As an IT, I am basically the POC for any access and asset issue from email issues up to identity issues.
• In 2014, I moved up to a support role, working as an Incident Manager for the same company but only focused on the offshore site's goals. As Incident Manager, my main task is to preempt escalation by reviewing the trend of daily tickets and to work directly with the resolver via bridge call during outage.
• In 2020, I moved up again as an escalations manager. As part of the escalations management, I am monitoring a shared mailbox which is the POC whenever regional managers and stakeholders found a ticket that needs to ---------- calated tickets were reviewed fairly, calls were reviewed as well when needed in order to set an appropriate action plan OR explain to our clients if we need to update our old knowledge articles.