Call Center Owner & Operations Specialist

Overview

Looking for gig work

at $8.31/hour

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

March 15th, 2020

Profile Description

Hello,

I go by Rap, and I bring a decade of comprehensive experience in the BPO industry, with a proven track record of success in both frontline and leadership roles.

Sales/Customer Service Representative - AT&T and Amazon ( ---------- )

During my tenure as a Sales/Customer Service Representative at AT&T and Amazon, I navigated various customer service channels, including phone support, live chat, and email correspondence. My role demanded adept sales pitching, effective communication, and adept problem-solving skills. Swiftly advancing to roles of greater responsibility such as floor support and supervisor, I developed a robust skill set underscored by patience, empathy, product knowledge, and adaptability. This early experience ingrained in me a steadfast commitment to customer-centricity and excellence in service delivery.

Operations Supervisor - Amazon/Terminix/TikTok/Crawford (2015-Present)

For the past seven years, I have served as an Operations Supervisor across industry-leading organizations including Amazon, Terminix, TikTok, and Crawford. In this capacity, I've orchestrated the orchestration of intricate operations, ensuring seamless functionality, superior customer service, and exceptional employee satisfaction. My leadership ethos centers on fostering a collaborative and empowering environment, where tea ---------- mbers thrive through effective coaching, conflict resolution, and continuous skill development. My proficiency spans diverse areas including time management, team dynamics, data analysis, and driving continuous improvement initiatives.
In essence, my extensive tenure in both customer service/sales and supervisory roles has equipped me with a robust skill set that transcends industry boundaries. My history of exceeding targets and fostering cohesive, high-performing teams underscores my commitment to driving organizational success and delivering unparalleled value.

I am enthusiastic about the opportunity to bring my expertise to a new challenge and contribute to the continued growth and success of your esteemed organization.