Customer Serivce Representative

Overview

Looking for full-time work (8 hours/day)

at $2.99/hour ($576.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

March 14th, 2020

Profile Description

I have eight years of experience in the call center industry, where I developed strong communication and customer service skills. I am confident in my English communication skills, both spoken and written, and I understand how important it is to communicate clearly and effectively, especially in phone-based roles where tone, clarity, and active listening are essential.

As a Customer Service Representative, I handled a wide range of customer concerns, including escalations from frustrated or upset clients. I believe empathy is key in these situations. I always put myself in the customer’s shoes and treat them the way I would want to be treated while still strictly following company policies and procedures. My goal has always been to provide accurate solutions and ensure a positive customer experience.

I worked with Expedia, a travel account, for three years as a Sales Executive. In that role, I assisted customers in finding hotels that matched their needs and budget. This strengthened my sales skills, including identifying customer preferences, building rapport, and confidently closing bookings.

I also have experience in appointment setting under a home improvement account, where we contacted customers who had expressed interest in receiving estimates for their projects. This role required strong outbound calling skills, handling objections, and effectively setting qualified appointments.

Most recently, I worked with Amazon Operations Services Philippines, Inc., where I handled customer inquiries related to orders, shipment tracking, replacements, and refunds. I assisted customers in resolving issues efficiently. I also supported customers with account creation and basic account troubleshooting.

I am a fast learner, highly adaptable, and very open to training. I am always eager to improve my skills and contribute positively to the team.