Customer Service, Data Entry, Email and Chat Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Bachelors degree

Last Active

June 16th, 2024 (729 days ago)

Member Since

September 23rd, 2012

Profile Description

At the ---------- nt, I work in a hospital here in the province since 2018 under healthcare benefits. I work as an encoder, IT and team leader. I am also in HR department wherein I'm in charge with the payroll, 201 file, contracts of employees and doctors. I am also in charge in contacting the government health insurance in region with inquiries and concerns. 

My contract from my 3rd company just ended last September 2017. The company d ---------- to continue their services in UK so we were let go. I have stayed in the company for nearly 4 years. I was a customer service then became KYC officer which is part of Fraud department. As KYC, I review newly registered accounts and Identification documents for any fraud activity. Contact players via email to give them updates. 

I have earned my badge as a Team Leader from my 2nd company. The tasks I was doing is beyond what a normal Team Leader is doing. I have done Affiliates, Competitor's Analysis (directly submitted to General Manager), Pre-screening applicants, Training new hires, Quality Assurance level 2, Training staff for new products and services, Training staff for QA updates for local and UK staffs, Coaching staff as a Team Leader, Coaching staff for Quality Assurance purposes, Write QA Reports, monthly team report, Business proposals, Author and Implemented Performance Improvement Plan, Revised company's policies: Chat and Email Handling Procedure and Calibration Process, Take chats/emails when needed, Assist customer with technical issues as well regarding our website and tools, Receive escalations and conduct Tea ---------- etings. I have also handled Risk operations as KYC officer wherein we receive documents from customers to verify their identity. Search system if customer is a threat or with criminal backgrounds. Receive and send emails to customers for updates. Do outbound calls when necessary especially for customers having a hard time writing English.

With my 1st company, I was a Technical Support Representative. We support customers via live chat regarding issues with their computer; hardware or software. We upsell and cross sell computer products as well as software. Process orders when we make a sale.

I am a hardworking person. I have earned my badges with my blood, sweat and tears. Can handle pressure. I am passionate in doing research and customer assistance. I am a fast-typist. I am a very articulate person. I am friendly and respectful to my peers.