Kelvin

Customer Support & Operations Specialist - C2 English | Shopify | Gorgias

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Overview

Looking for full-time work (8 hours/day)

at $5.93/hour ($1,120.00/month)

College

Last Active

May 8th, 2026 (40 days ago)

Member Since

September 17th, 2012

Profile Description

I solve problems quickly.

That's not a tagline - it's how I worked for 10+ years remotely with US, EU and Australian brands.

•10+ years remote
•Calm under pressure

•Proactive customer updates
•Retention-focused

I'm looking for a long-term Customer Support Specialist role where I can handle high-volume inquiries (50-100 and up daily) keep customers informed without being asked, and protect your brand by reducing refunds and chargebacks.

Why me?
- Speed + Accuracy
- Proactive Communication
- Calm Under Pressure
- On Camera, no hesitation

Tools:
Support: Email, Chat, SMS, Phone, Ticketing Systems (fast learner)
Platforms: Klaviyo, Shopify, Slack, Notion, Google Workspace and many more
Operations: CRM, escalation protocols, cross-functional collaboration

Reliable internet + backup connection.
Let's talk. Send me a message - I'll respond quickly and that's for sure!