William

IT Infrastructure & Operations Specialist

65 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Associates degree

Last Active

July 8th, 2026 (yesterday)

Member Since

March 2nd, 2020

Profile Description

I am an IT professional with 8 years of total experience, Experience in Enterprise Infrastructure for the last 4 years. I have background in global enterprise environments, focusing on Hybrid Cloud, Identity Management.

My core technical expertise includes:

Cloud & Identity: Microsoft 365, Azure/Entra ID, and Active Directory.

Security: Zscaler (ZIA) administration and Threat & Vulnerability Management (TVM).

Operations: ServiceNow (L2/L3 support) and Azure Update Manager for server patching.

Beyond my technical skills, I am a process-oriented professional who knows how to manage complex workflows and ITIL-based incident/change management.

Top Skills

Experience: 5 - 10 years

Other Skills

Experience: 5 - 10 years

• Managed SysAid tickets and provided support for EMEA, APAC, and North America. • Installed applications, domain-joined devices, and applied group policies. • Troubleshot via DISM, SFC, and health checks. • Created user accounts via PowerShell; supported Cisco IP Communicator and Skype for Business. • Managed Citrix sessions and VPN via Cisco AnyConnect.

Experience: 2 - 5 years

• Perform server maintenance, snapshots, registry backups, and coordinate change requests.

Experience: 2 - 5 years

• Configure Azure AD/Entra ID accounts, MFA, and access management. • Deploy server updates via Azure Update Manager; troubleshoot failed patches using DISM and manual KB installation.

Experience: 2 - 5 years

Basic Information

Age
38
Gender
Male
Website
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Address
Las Piñas, Metro Manila
Tests Taken
None
Government ID
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