I am an IT professional with 8 years of total experience, Experience in Enterprise Infrastructure for the last 4 years. I have background in global enterprise environments, focusing on Hybrid Cloud, Identity Management.
My core technical expertise includes:
Cloud & Identity: Microsoft 365, Azure/Entra ID, and Active Directory.
Security: Zscaler (ZIA) administration and Threat & Vulnerability Management (TVM).
Operations: ServiceNow (L2/L3 support) and Azure Update Manager for server patching.
Beyond my technical skills, I am a process-oriented professional who knows how to manage complex workflows and ITIL-based incident/change management.
Experience: 5 - 10 years
Experience: 5 - 10 years
• Managed SysAid tickets and provided support for EMEA, APAC, and North America. • Installed applications, domain-joined devices, and applied group policies. • Troubleshot via DISM, SFC, and health checks. • Created user accounts via PowerShell; supported Cisco IP Communicator and Skype for Business. • Managed Citrix sessions and VPN via Cisco AnyConnect.
Experience: 2 - 5 years
• Configure Azure AD/Entra ID accounts, MFA, and access management. • Deploy server updates via Azure Update Manager; troubleshoot failed patches using DISM and manual KB installation.
Experience: 2 - 5 years
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