Social Media Manager with Graphic Design Skills & Customer S

Provided efficient customer service through live email—addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction in both transportation and insurance industries.

Detail-oriented and accurate in entering, reviewing, and organizing large volumes of data related to title documents and transactions. Strong understanding of confidentiality and document integrity.

Experienced in planning and executing content calendars, scheduling posts across platforms (especially Facebook), and ensuring consistent, timely publishing aligned with brand voice.

Talented in crafting engaging content, captions, and marketing copy with a clear voice and emotional appeal. Versatile in tone for brand storytelling, social posts, or client communication.

Experienced in delivering professional and efficient customer support via chat and email. Skilled in handling inquiries, resolving issues, and ensuring client satisfaction across different platforms and industries.

Proficient in creating visually engaging graphics, social media content, and marketing materials using Canva. Strong sense of layout, color harmony, and branding consistency.

Adept at writing concise and persuasive copy for social media, ads, product descriptions, and business messaging that drives interest and action.

Passionate about writing engaging content—from social media captions to blog posts—with a clear brand voice and emotional resonance. Comfortable researching and developing relevant blog topics.

Proficient in managing Facebook business pages, engaging with followers, optimizing posts, and implementing basic marketing strategies such as boosted posts and audience targeting.

Competent in creating, formatting, and analyzing spreadsheets. Able to use formulas, filters, and pivot tables for data tracking and reporting.

Skilled in organizing, prioritizing, and responding to high volumes of email. Experienced in managing inboxes, flagging important messages, and maintaining prompt communication for team efficiency.