Passionate, customer-service driven, I.T. professional with a background in resolving client specific software technical issues for end-users, and creating detailed trouble tickets/reports for an international telecommunications company.
Proficient in writing and speaking in English and Filipino. Awarded best helpdesk associate in 2010 and consistent with high QA scores.
AREAS OF EXPERTISE:
- Customer service
- creating detailed, trouble reports and assigning
them to appropriate channels.
- MS Word, Excel, Powerpoint
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