Customer Service Representative:Patient. I’m a patient person by nature, but when it comes to working with customers and clients, I always put myself in the other person’s position and treat them the way I’d want to be treated. Whether someone just wants straightforward information or simple assistance, or they’re trying to deal with a multifaceted problem, my goal is to provide attentive, detailed service so the customer feels cared for and appreciated.
Problem Solving Ability. assess each customer’s needs and develop a strategy for providing them with what I consider to be the best options. If a customer is trying to maximize a coupon or discount, struggling to make a return or they have a major product malfunction, my objective is to give them choices.
Empathy. Regardless of the situation, I always acknowledge what the customer is feeling. Letting them know, in a sincere way, that I recognize their frustration is real, goes a long way toward helping find a resolution.
Freelancing CourseVirtual AssistantSocial Media Skills
Please free to contact me! I'll be honor to serve you!
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