Paola
Senior Tech & Customer Support | Amazon SPS Sr Associate
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.73/hour ($909.09/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
February 7th, 2020
Profile Description
Versatile support professional with expertise in Amazon Seller Support (T4) and multi-industry customer service, billing, and technical support. Skilled in resolving complex catalog, account, and compliance issues, managing FBA operations, and performing root cause analysis. Experienced in coaching internal teams, troubleshooting system-level problems, and improving account health. Known for combining e-commerce operations knowledge with strong customer-facing and technical skills to deliver timely, accurate, and actionable solutions.
Top Skills
Other Skills
E-Commerce » Amazon » Seller Page Management
Experience: 2 - 5 years
Provided advanced phone and email support to Amazon sellers, resolving complex operational, technical, and compliance issues impacting account health and business continuity. Troubleshot account concerns, listing errors, performance notifications, and restrictions while clearly explaining Amazon policies and program requirements. Served as a subject matter expert for Fulfillment by Amazon (FBA), managing inventory movement analysis, shipment reconciliation, removal orders, and product restrictions. Handled escalated, high-impact cases as part of the Selling Partner Support Trouble Ticket Triaging Team, collaborating with internal teams to resolve system-level issues in compliance with Amazon standards.
E-Commerce » Amazon » FBA
Experience: 2 - 5 years
I was originally trained to handle Fulfillment by Amazon and help sellers navigate through the program and the policies it entails for inventory reconciliation, order management, fee inquiry and storage issues.
E-Commerce » Amazon » Catalog Management
Experience: 1 - 2 years
I have been working in Amazon for the past 3 years and 5 months and have been trained to handle catalog management escalations to help resolve seller's concern with listing quality and image issues.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Caloocan
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 39
- Influence: 35
- Steadiness: 18
- Compliance: 9
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.