Adrian
Experienced eCommerce Customer Support | Shopify | Gorgias
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
June 30th, 2026 (11 days ago)
Member Since
February 7th, 2020
Profile Description
Highly accomplished Customer Support and Technical Support Specialist with extensive experience across eCommerce, IT, and financial services. Proven track record in resolving complex escalations and delivering exceptional customer experiences via
Recognized for strategic problem-solving, cross-functional collaboration, agent coaching, and consistently improving customer satisfaction, retention, and operational outcomes. Known for professionalism, precision, and a proactive, solutions-driven mindset.
Portfolio and Proof of Performance:
Resume:
CSAT and performance samples:
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Ecommerce
Experience: 2 - 5 years
● Provided customer service and email support for online merchandise stores, assisting customers with garment orders, returns, exchanges, refunds, and tracking inquiries via Gorgias and Shopify. ● Ensured high levels of customer satisfaction by delivering professional and timely responses. ● Investigated and resolved complaints, working closely with fulfillment teams to resolve order issues.
Office and Administration » Email Management
Experience: 1 - 2 years
E-Commerce » Order processing » Order Fulfillment
Experience: 2 - 5 years
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dipolog City, Cebu
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 40%
- Influence: 24%
- Steadiness: 10%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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