Results-driven operations and customer support leader with 15+ years of experience across customer service, sales, technical support, and multi-team operations management.
Experienced in leading teams, improving KPI performance, implementing process improvements, and supporting business objectives across multiple channels.
In addition to leadership experience, I have built and managed remote business operations involving content creation, digital marketing, workflow optimization, and AI-assisted productivity systems.
Core competencies:
• Operations Management
• Team Leadership
• KPI & Performance Management
• Process Improvement
• Customer Support Strategy
• SOP Development
• Marketing & Content Support
• AI Workflows & Productivity Tools
Open to opportunities in Operations Leadership, Business Support, Customer Success, and Remote Operations.
Portfolio Website:
LinkedIn:
Experience: 10+ years
Experience: 10+ years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 10+ years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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