Ma

Customer Service Expert / Team Lead

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (2 days ago)

Member Since

January 27th, 2020

Profile Description

With 8 years of experience in Customer Service, I possess excellent communication skills, ambition, determination, loyalty, and a strong team spirit. As an experienced specialist, my aim is to support you in accomplishing your objectives so that you can prioritize what matters most to you.

CUSTOMER SERVICE TEAM LEADER and SUPPORT 
-Phones/Chat/Email 
-Order Taking/Customer Service 
-Subscription-Based
-Managed 15-20 People 
-Handled product training for newbies 
-Helping agents/support to reach their performance
metric every week/month
-Constant Coaching 
-Tools Used: Zendesk, Shopify, ReCharge, Deposco,
ShipStation 
Kustomer
ONLINE ENGLISH TUTOR 
-15 months
-Communications, Sentence Building, Grammar, Punctuation, Meaning, etc.

SKILLSET: 
- Calls, Chats, and Text Handling 
- Schedule Management 
- Social Media Management 
- Email Management & Marketing 
- Computer Skills 
- Interpersonal Skills 
- Effective Communication
- Integrity 
- Dependability 
- Willingness to learn

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

E-Commerce » Shopify

Human Resources

Real Estate » Appointment Setting

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Basic Information

Age
32
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  135
English
C2(Advanced/Mastery)
Uploaded ID
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