Ecommerce Customer Support & Shopify VA | 5 Years Experience | Gorgias, Klaviyo,

E-Commerce – Shopify (Skills & Experience) Experienced in managing and optimizing Shopify stores to drive sales and improve customer experience. Skilled in product listing, store customization, and order fulfillment, with a strong understanding of online selling strategies. Key Skills: Shopify store setup and customization (themes, layout, navigation) Product listing and optimization (titles, descriptions, SEO keywords) Order processing, inventory management, and fulfillment Basic graphic editing for product images (Canva) Payment gateway and shipping setup Customer support and order tracking Sales monitoring and basic analytics Additional Experience: Managing online stores across platforms (Shopee, TikTok Shop, Lazada) Creating promotional campaigns and discounts Social media integration for marketing and traffic generation Basic knowledge of dropshipping and supplier coordination

Experienced in creating high-converting social media videos including UGC, V-roll, and VSL content. Skilled in using AI tools like CapCut, ChatGPT, Claude, Gemini, and Veo to produce engaging, trend-driven videos optimized for TikTok, Shopee, and Facebook Ads. ???? Skills UGC, V-roll & VSL video creation AI-assisted scriptwriting & content planning Short-form video editing (captions, transitions, effects) Social media marketing & audience targeting Trend analysis and viral content strategy Basic branding and storytelling

Experienced in using AI-powered tools to improve productivity, automate tasks, and enhance communication. Skilled in leveraging AI for content creation, scheduling, research, and data organization. Key AI Tools & Uses: ChatGPT – drafting emails, reports, client communication, and content writing Grammarly – proofreading and improving professional writing Canva AI – creating presentations, social media graphics, and marketing materials Notion AI – organizing tasks, notes, and workflow automation Google Workspace AI (Docs, Gmail) – smart replies, document drafting, and scheduling Otter.ai – meeting transcription and note-taking Zapier / Make (Integromat) – automating repetitive tasks and workflows Core AI Skills: Prompt writing and optimization Task automation and workflow efficiency AI-assisted research and data summarization Content generation and editing Digital organization and productivity enhancement

Customer Support Specialist with 5+ years of experience using Gorgias, handling inquiries, resolving issues, and ensuring customer satisfaction.

I have hands-on experience using HTML for Shopify backend customization and editing email templates for Klaviyo campaigns. I’m comfortable making layout/style adjustments, customizing sections, troubleshooting formatting issues, and building clean, branded email designs optimized for both desktop and mobile.

I have experience creating and managing product listings for ecommerce stores, including writing optimized product titles and descriptions, organizing variants, uploading images, setting pricing, and ensuring listings are accurate, attractive, and conversion-focused. I pay close attention to detail to maintain consistency and improve the customer shopping experience.