Data and Reports Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 1st, 2026 (14 days ago)

Member Since

January 8th, 2020

Profile Description

SKILLS AND CAPABILITIES:

I began my journey with one of the leading BPO
companies in the United States. My expertise extends to providing top-notch
support in reporting tasks, and I am proficient in Microsoft Office and Google
applications. I hold a BS degree in Computer Science. I have been serving
as an Account Reporting Analyst in a call center, where generating reports from
diverse datasets has been a central task. My experience also encompasses
working with Microsoft applications, specifically Excel, Google Sheets, and
Power BI, as well as Gorgias and Shopify. 

Why I'm the Perfect Fit:

- My strong technical expertise, coupled with a solid background in
customer service and reporting analysis, makes me an excellent fit for the
- Reporting Analyst position. I am dedicated to supporting the organization's
ongoing success, and my industry experience has well-prepared me for this
exciting opportunity.

WORK EXPERIENCE:

Reports and Data Analyst for GTecom BV. Netherlands

- Responsible for analyzing and reporting
agent performance metrics to drive efficiency, improve productivity, and
optimize overall operations. 
- This role involves collecting, processing, and
interpreting data to generate insights that support decision-making, workforce
management, and performance improvement strategies.
- Develop, maintain, and automate reports
and dashboards to monitor agent performance and key operational metrics.
- Track agent KPIs such as productivity,
efficiency, adherence, quality scores, and customer satisfaction (CSAT).
- Developed dashboards for agent
performance, QA performance tracking, and refund analysis.

Reports Analyst for Qualfon
Philippines Inc. Cebu Site Tracfone Wireless 

- Gathering, analyzing, and presenting data to support decision-making processes within an organization.
- Collaborating with various departments to understand their reporting needs, collect relevant data, and create reports that offer insights into key performance indicators (KPIs) and business trends.
- Designing and developing reports, dashboards, and other data visualizations to effectively communicate key findings.
- Cleaning and organizing the data to ensure accuracy and reliability.
- Identifying patterns or trends using software and tools. 
- Preparing reports based on analysis, highlighting key findings and insights. 
- Monitoring data quality and resolving discrepancies or errors. 
- Developing and maintaining reporting templates or dashboards for efficient data visualization. 
- Staying updated on industry trends and best practices in reporting and data analysis. 
- Ensuring that reports meet the needs of end-users and provide actionable insights. 
- Offering recommendations for improving data collection, analysis, and reporting processes.

Data Migration: for Consigner
Data Migration 

- Conducted the migration of client product catalogs
(apparel and sneakers) to cloud-based systems,   ensuring data integrity and consistency. 
- Utilized data processing tools to prepare and map product data, such as SKUs, sizes, and inventory, for seamless integration into cloud platforms.

Product Catalog: (GOAT sneaker
and streetwear marketplace platform) – Apparel -

 -  Manages product identification and
naming conventions. My role is crucial in ensuring efficient inventory
management, accurate product identification, and a streamlined product catalog. 
- Develop a standardized and logical system for
generating unique Stock Keeping Units (SKUs) for each product in the company's
inventory. SKUs are alphanumeric codes used to identify products uniquely. 
- Establish clear and consistent product
naming conventions to facilitate easy identification and categorization. This
includes ensuring that product names are descriptive, concise, and aligned with
the company's brand guidelines. 
- Organize products into appropriate
categories and subcategories to create a well-structured and navigable product
catalog.
- Define and manage the product attributes that accompany each SKU, such as color, size, material, and other relevant characteristics. 
- Collaborate closely with various teams, including
product management, marketing, and inventory management to understand product specifications and requirements for SKU and naming conventions. 
- Input and update SKUs and product names in the
company's database or inventory management system accurately and promptly. 
- Review and audit SKUs and product names to ensure accuracy and consistency across the product catalog. 
- Ensure that SKUs and product names are uniform across
various sales channels and platforms, such as e-commerce websites and retail
stores.

Image Sourcing (GOAT
sneaker and streetwear marketplace platform) – Apparel  

- My role as an image sourcing analyst involves
conducting extensive research to identify and source images that align with our
products. 
- I must ensure that all sourced images are properly licensed and comply with copyright laws to avoid legal issues and infringements.
- I evaluate the quality, resolution, and suitability of images to confirm they meet the standards for their intended use. 
- I utilize various image repositories, stock photo websites, and in-house databases to find relevant images for specific projects. 

Product Review Analyst
(GOAT sneaker and streetwear marketplace platform) – Sneakers 

- Homebase E-commerce background in sneakers review: Determine if the sneakers are authentic and ensure that the photos meet the company's standards before
posting in the marketplace.

Product Lister (eBay and
Mercari) (Part-time) 

-  My role as a product lister involves creating and managing product listings on eBay and Mercari platforms. I am responsible for presenting items attractively and
accurately to entice potential buyers, maximize visibility, and facilitate
successful sales. Here are my responsibilities and tasks as a product lister: 
-  Create detailed and compelling product listings on eBay and Mercari for items to be sold. This includes writing clear, informative product titles and descriptions and selecting appropriate categories and item specifics. 
- Conduct market research to determine competitive pricing for the
items being listed. Pricing should be competitive while considering factors such as item condition, demand, and similar listings. 
- Keep track of inventory levels and
update listings accordingly. Remove sold items promptly and relist items that
are still available. 
- Accurately assess and describe the condition of the items to provide potential buyers with transparency about the product's state. 
-  Respond promptly to customer inquiries, address concerns, and provide excellent customer service to build trust and encourage positive reviews. 
- Keep track of sales, analyze performance data, and identify opportunities to improve listings or adjust pricing strategies.

 Customer Service Representative
for Qualfon Philippines Inc. Cebu Site Tracfone Wireless 

-   As a Customer Service Representative at Tracfone Wireless, I've developed impeccable phone manners and an ability to deal with customers politely. I am accustomed to juggling multiple projects simultaneously and can offer innovative ideas to help the company grow. 
-  As a CSR, I respond to customer inquiries, requests, and complaints through various communication channels, including phone, email, live chat, and social media. I provide accurate and helpful information to address customer needs. 
-  I work to resolve customer issues, concerns, or complaints promptly and effectively, finding appropriate solutions to meet customer expectations and resolve their problems. 
- I assist customers with placing orders, processing returns or exchanges, and tracking shipments. 
- I cultivate a deep understanding of the company's products and services to provide accurate information and recommendations to customers. 
-  Handling Customer Feedback: I listen to customer feedback, whether positive or negative, and utilize it to improve products, services, and the overall customer experience.
- I escalate complex or unresolved issues to higher-level support or management as necessary to ensure a satisfactory resolution for the customer.