Novisse

Customer Service Expert: Elevating Customer Experience

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

January 7th, 2020

Profile Description

•Shopify
-search and update customers' information as well as their orders
-process cancellations, refunds, and returns
-create discounts and giftcards
-create return label
-access apps like recharge

•Zendesk
-create tickets
-update customers information
-inbound/outbound call

•Gorgias
-create tickets
-check tickets productivity
-create/ add macros
-create/ update views
-add/ update rules

•BPO industry experience
-retail
-inbound
-customer service
-tech support
-outbound
-chat support

•Calendar Management
-calendly

•Computer Skill
-microsoft office
-google workspace
-basic troubleshooting

•Leadership skills
-was given a promotion as a team lead from a verication specialist, later became the supervisor of the account
-worked as a CSR was promoted as a lead agent after a month of working with a client

•Time Management
-google calendar

•Self-motivation
•Communication Skill
•Taking Minutes of the meeting

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Office and Administration » Email Management

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Office and Administration » Data Entry

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao city, Davao Del Sur

Tests Taken: IQ
Score: 125: DISC
Dominance: 37%
Influence: 14%
Steadiness: 10%
Compliance: 39%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”