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Virtual Assistant | Customer Service Rep. | Skills Monster

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EXPECTED SALARY
Php 50,000.00/month
( $914 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Arts in Communication
AVAILABILITY
40 hrs/wk
( $5.28 USD/hr )
EXPERIENCE OVERVIEW
6 years' worth of experience in Client & Customer assistance. (Please read through my skills overview for further details) 
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Kawit, Cabite
Tests Taken:
IQ
Score:  133

DISC
Dominance:38%
Influence:3%
Steadiness:30%
Compliance:30%

English
 C1(Advanced)
Last Active:
November 29th, 2022 (4 days ago)
Member Since:
January 7th, 2020
SKILL SUMMARY

WORK EXPERIENCE
Purchasing MUpgrade to see actual infoger
Wheezly | Orlando, Florida October 2021 - June 2022
- Provided excellent customer service by promptly and efficiently facilitating the sale of customers’ automobiles through inbound calls, outbound calls, emails, and text messages.
- Succeeded in besting target company goals by averaging 21 sales each day which gains $450 - $1200 per sale for the company.
- Supervised training sessions to ensure all incoming employees were equipped with proper knowledge and pleasant phone decorum.

Freelance Production MUpgrade to see actual infoger / Copywriter
Corporate Television (CTV) | Makati City, Philippines September 2019 - May 2021
- Directed crew members in materializing the client’s vision for a successful production.
- Supervised post-production sessions to ensure that the video editor, audio technician, and the writer work harmoniously in order to create the client’s concepts for their audio-visual presentation successfully and/or event.
- Corresponded with CEOs, business owners, and executive-level employees to present ideas and suggestions for their AVPs, events, and/or product launching.

Executive Assistant / Marketing Executive
Emerald Qatar || Doha, Qatar September 2018 - September 2019
- Preparing documents to be reviewed and presented by Marketing Director
- Upgrade to see actual infolyzed and read incoming memos, submissions, and distributed them as necessary.
- Kept records of corporate documents, records, and reports. Handled sensitive data with integrity and loyalty.
- Provided administrative support to the marketing and sales team which included preparing, formatting and editing a range of documents, creating social media posts, and ensuring that the website is top-notch.

Administrative Assistant
Dale Carnegie Training | Makati City, Philippines May 2016 - July 2018
- Arranged meetings and conferences, scheduled interviews and appointments, and performed other duties related to maintaining one or more
individual schedules; makes travel and lodging arrangements, either directly or through travel agencies.
- Provided callers with basic information such as company address, directions to company location, company fax numbers, company website, and
other related information.
- Maintained filing system, contact database, employee list, trainee list, and inventories.
- MUpgrade to see actual infoged 4-6 trainees per day with their scheduled gigs, lectures, and meeting with the clients.

Customer Service Representative
Teleperformance | Makati City, Philippines April 2014 - October 2015
- Demonstrated commitment to high-quality customer service by ensuring responses to 150+ calls are resolved in a timely and professional manner
- Responsible for providing travel information, booking reservations, servicing existing reservations such as cancellations or rescheduling travel appointments
and/or hotel reservations
- Dealt with occurring travel problems, complaints, or refunds
- Enter data into our software and maintain client files

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Creative Writing
  • Facebook Marketing
  • Video Marketing
  • Photoshop
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Facebook Marketing
  • Instagram Marketing
  • SEO
  • Social Media Marketing
  • Video Marketing

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Video Editing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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