I'm an IT support professional with 7+ years of experience in technical support, working with software platforms used by thousands of clients in the healthcare industry. My experience covers
handling escalated tickets, collaborating with development and QA teams, auditing team performance, producing reports, and mentoring junior agents.
I hold a BS in Information Technology and am a Civil Service Commission (CSC) Professional passer. I'm skilled in HTML, SQL, Python, AWS, Azure, and MS Office, and I communicate fluently in English both in writing and verbally.
I'm looking for a full-time remote role where I can bring my technical depth and client-facing experience to a team that values quality support. I'm reliable, self-managed, and used to working independently in a remote setup.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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